Filing a Support Request By Email

  1. On the appliance Help window titlebar, click the Sophos Support icon .

    The Sophos Assistance form is displayed in the Content pane.

  2. Fill in the Sophos Support request via email form.

    Fill in the following text boxes:

    • To: Enter "wsaph_enr_jsw_hw" if that does not already appear in the text box.
    • Name: Enter your name.
    • Email address: Enter the email address at which you can be contacted.
    • Company: Enter the name of the organization to which the appliance is registered.
    • Subject: Enter a short descriptive subject line for the issue.
    • Additional info: Add whatever information is significant to understanding the problem.
  3. Once you have filled in all of the required and relevant information, click Submit to email the request.