Server error

An error occurred when the appliance tried to connect to the eDirectory server. If you receive this error, ensure that the following are true:

  • The configured eDirectory server is currently running.
  • The required LDAPS port between the appliance and the eDirectory server is open bi-directionally for UDP and TCP communication. Unless you have configured a different port, the LDAPS default is port 636.
  • The network connection between the appliance and the eDirectory server is working.
  • The eDirectory server's logs indicate that it is operating correctly.

If the above checks fail to identify the problem, please contact Sophos Technical Support .