eDirectory Troubleshooting

The common error messages that you may encounter when configuring eDirectory access are described in this section, as are the corrective actions that you can take to respond to them. The following errors may be displayed at the bottom of the page when you click Verify Settings on the Configuration > System > eDirectory page.

Important
If your Web Appliance is having difficulty in identifying or correctly identifying a user then it is likely due to changes in your network topology or your eDirectory server. If there have been such changes, it is recommended that you turn eDirectory integration to Off, update your eDirectory settings, rerun Verify Settings and Apply those settings if the verify operation was successful.